Sarvodaya Diagnostics (A unit of Anshu Hospitals Limited) – Privacy Policy

Updated with Patient & Phlebotomist-Specific Policies

Sarvodaya Diagnostics ("Sarvodaya," "we," "us," "our") is committed to safeguarding the privacy, confidentiality, and security of the personal information of all individuals who access or use our website, mobile application, and healthcare services (collectively, the "Platform"). This Privacy Policy outlines how we collect, use, store, disclose, and protect your information.

By using or accessing the Platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy and the related Terms of Use.

IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE PLATFORM.

The terms "you," "your," "user," "patient," "phlebotomist," or "healthcare provider" refer to any individual or entity accessing our Platform for any purpose.

1. Our Commitment to Your Privacy

Sarvodaya Diagnostics places utmost importance on protecting your personal, medical, and professional information. We appreciate your trust and ensure that the information you provide is treated with the highest standards of confidentiality and security.

1.1 Personal Information (Patients)

Personal Information refers to any data that identifies a patient, including but not limited to:

• Name, age, gender, salutation
• Contact details (address, phone number, email)
• Demographic information
• Physical, physiological, and mental health conditions
• Sexual orientation
• Medical records, prescriptions, diagnostic reports, test results
• Biometric information
• Insurance information, billing details
• Any information provided while availing diagnostic or healthcare services

1.2 Personal Information (Phlebotomists & Healthcare Staff)

We may collect information from phlebotomists and staff such as:

• Employee/contractor ID, name, age, contact details
• Professional qualifications & certifications
• Background verification details
• Real-time location during duty hours for operational safety
• Performance logs, service quality metrics

2. Information We Collect

2.1 Information Provided by You (Patients & Phlebotomists)

Includes but is not limited to:

• Registration details (name, contact information, address, age, gender)
• Patient medical history, prescriptions, test requests
• Payment details (via secure third-party gateways)
• Uploaded documents/images (prescriptions, medical reports, ID proofs)
• Phlebotomist KYC documents, onboarding forms, certifications

2.2 Automatically Collected Information

We collect:

• Device information, browser type, IP address
• Usage patterns & logs
• Cookies and tracking technologies
• Location data (with consent):
  • Patients – for home sample collection & service delivery
  • Phlebotomists – for route tracking, safety & task assignment

2.3 Information Collected Through Service Providers

• Real-time location of phlebotomists for operational coordination
• Patient location for accurate home visit scheduling
• Logistics/collection partner information

2.4 Communication Records

Emails, chats, documents, support calls may be stored for quality control and audits.

3. How We Use Your Personal Information

3.1 Use of Patient Information

We use patient information to:

• Provide diagnostic and healthcare services
• Generate test reports and maintain medical records
• Schedule appointments, home sample collections
• Offer personalized health insights, reminders & alerts
• Process payments, insurance claims
• Support research & public health (in anonymized form)

3.2 Use of Phlebotomist Information

We use phlebotomist/staff information to:

• Assign home sample collection visits
• Ensure patient safety and compliance
• Track real-time duty location for operations
• Evaluate performance, training & quality control
• Maintain internal HR, payroll, and audit records

You may opt out of non-essential communications at any time.

4. Disclosure of Personal Information

4.1 For Patient Medical Care

Information may be shared with:

• Doctors, pathologists, radiologists, healthcare professionals
• External labs (only when required and authorized)

4.2 For Phlebotomist Operations

We may share limited phlebotomist details (name, photo, visit schedule) with:

• Patients receiving home collection
• Internal operational teams

(No sensitive staff data is shared publicly.)

4.3 Billing & Insurance

• Insurance companies, TPAs, billing partners

4.4 Compliance & Legal Requirements

• Government authorities, regulators, court orders

4.5 Research (Anonymized)

Only de-identified data may be used for medical research.

4.6 Corporate Transactions

Data may transfer during mergers or restructuring.

4.7 Public Disclosures

Information posted voluntarily by you on public reviews/forums is not controlled by Sarvodaya.

5. Accessing, Updating & Deleting Your Information

5.1 Patient Rights

Patients may:

• Access their medical records
• Request correction of personal details
• Request deletion of data not required for legal or medical purposes
• Control permissions such as location access

5.2 Phlebotomist Rights

Phlebotomists may:

• Update personal & professional details
• Access their duty logs, location permissions
• Request correction of HR-related information

Data retention is based on medical, operational, and legal requirements.

6. Information Security

We implement industry-standard measures including:

• Encrypted servers
• Secure storage for medical data
• Limited access to authorized personnel
• Regular audits, security patches, and compliance checks

Patient data and phlebotomist location logs are protected with strict access controls.

7. Third-Party Websites

External links are not governed by this policy. Users should review their privacy practices.

8. Updates to This Policy

This policy may be updated periodically. The revised version becomes effective immediately upon posting.

9. Disclaimer

• We do not store full credit/debit card details.
• Payments are processed by secure third-party gateways.
• We are not liable for failures related to external systems or unavoidable technical issues.

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of Faridabad, Haryana, India.

Any disputes fall under the exclusive jurisdiction of Faridabad courts.

11. Assignability

Sarvodaya Diagnostics may assign its rights under this policy without prior notice.

Users may not assign rights without written consent.

12. Contact

For questions or grievances, please contact: