Join Sarvodaya Healthcare

Business Manager

Posted date: 03-Apr-2019

Function/Business Area: Business/Sales managers for managing their Patient Care Centers

Location: NOIDA, Indirapuram and Ghaziabad

Experience: 5 Years

The position requires managing the Patient Care Center (PCC). Each centre will have a team of Phlebotomist, MR and Home Collection executives. The PCC operates as an independent unit supported by a Central Management team. The key responsibilities include:

• Day-to-day management of the PCC.
• Managing and mentoring PCC staff and Home Collection Executives.
• Responsible for revenue targets for the PCC.
• Quality Control and customer feedback analysis.
• Managing the Help desk function.
• Driving customer initiatives like Health Camps.
• Ensuring timely Home sample collection and delivery of reports.

Desired Skills: Graduate with at least 5 years of experience in Pathology/Pharmacy, experience managing teams.

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Home Collection Executives

Posted date: 03-Apr-2019

Function/Business Area: Home Collection Executive

Location: NOIDA, Indirapuram and Ghaziabad

The role requires collecting samples from home and timely submission at Niramaya’s Collection Center. The key responsibilities include:

• Responsible for timely collection of the sample from Customer’s premises in a structured and orderly manner.
• Timely submission of the collected sample at the Collection Centers along with the completed documentation.
• Cash Collection from the customer.
• Educating and selling Health packages to the potential customer.
• Driving various customer initiatives like Health Camps through the MR and Home Collection Executives.
• Ensuring timely delivery of reports to the customer.

Desired Skills: Experience in sample collection with good communication and customer management skills.

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Help Desk Executives

Posted date: 03-Apr-2019

Function/Business Area: Help Desk executives

Location: NOIDA, Indirapuram and Ghaziabad

The role requires working as the Help Desk executives at NOIDA office as well as their Patient Care Centers (PCC) in Indirapuram and Ghaziabad area. The key responsibilities include:

• Responsible for attending calls from Customer, MRs & Home Collection Executives.
• First point of escalation for the Customer and internal team.
• Assigning home collection executive for home sample pick up and ensuring timely submission of samples.
• Collecting the samples along with the completed documentation from the Home Collection Executives at the PCC.
• Cash collections from the Home Collection Executives.
• Internal tracking and uploading of the sample reports.
• Ensuring delivery of the report to the customer.

Desired Skills: Good communication and customer handling skills are essential for the role.

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